Web hosting service provider Usonyx has adopted a business automation system, allowing it to increase productivity by 20% and reduce customer support calls by 20%.
A 14-year veteran in the web hosting business with operations in Australia and throughout Asia, the company wanted to differentiate itself in an extremely competitive marketplace by providing a better customer service experience.
The people at Usonyx believed an automation solution would help achieve this goal and went about selecting a solution with three criteria in mind: a user-friendly interface, 24/7 local support and price.
The company ultimately deployed Parallels Business Automation Standard (PBAS), a hosting business automation solution that automates the online storefront, provisioning and billing services to Usonyx end users.
The solution enhanced the delivery of Usonyx’s hosting service, resulting in quicker turnaround times, fewer human errors and effective and efficient online store systems.
Martin Chan, the company’s Chief Operating Officer, says: “We were impressed by how easily we could launch new cloud services with PBAS. Its interface was very intuitive and user friendly, and we knew we had found what we were looking for.”
With the solution in place, Usonyx observed a 20% increase in productivity. This saving allowed the company to put resources to better use.
“What we saved on productivity, time and money also enabled us to channel our resources into developing innovative solutions, from enhancing our customer service to minimising downtime,” Chan says.