Australian businesses take better care of their networks than those in other countries, but they still leave a lot to be desired for end users.
That’s the take home message of Dimension Data’s new report on frustration stemming from network performance, which surveyed 957 users and 267 decision makers across the globe, including Australia.
The study found that globally, 30% of users report frequent computer crashes and slow-running software, but less than 40% of IT departments have the “full capability” to monitor network performance.
In Australia, things were slightly better, with only 23% of users reporting such network problems and 45% of IT departments having the ability to monitor their network.
According to George Atrash, Dimension Data’s general manager for connectivity, the results indicate that IT decision makers don’t always consider the network implications of new business initiatives, despite the effect they can have on a network.
He said that Australia’s understanding of network performance is thanks to the region’s remoteness.
”We’re about 10% ahead of the curve because we deal with greater network performance challenges due to geographical distance and also bandwidth costs, which are typically higher in Australia than regions like the US. So we have a more positive outlook and savviness towards network performance optimisation, and we’re more vigilant about monitoring and managing network ROI,” Atrash said.
However, Australian businesses are still far from perfect when it comes to the network.
“27.5% of IT decision makers in Australia do not even calculate the return on investment on network investment,” Atrash said.
