System Solutions has launched a standards-based platform for deploying voice, speech and telephony applications.
MESSAGEmanager Voice is based on Voice XML, a web-based mark-up language designed for establishing dialogues with callers over the telephone, providing voice access to web content and services using speech recognition, text-to-speech, and audio prompts. MESSAGEmanager supports all VoiceXML 2.0 tags and JavaScript using native Microsoft XML and scripting engines.
Multiple applications such as voicemail, auto-attendant, IVR, unified messaging and communications can be supported simultaneously according to calling number (ANI), called number (DNIS), line number or date and time.
Access to analog, ISDN and IP networks is provided by technology from Intel Dialogic and Brooktrout. Conversation with the caller is sustained via speech recognition (ASR) or telephone keypad input (DTMF) supplemented with text to speech technology.
