SpeechWizard is a call automation software that enables application developers to design and implement speech recognition call flow scripts.
Used in conjunction with InterVoice's InVision call flow development tool, SpeechWizard allows developers to set up speech recognition applications for virtually an unlimited number of industries.
The software embodies a paradigm shift for speech applications. IVR application developers can design and implement call flow scripts without complex programming. As a result, SpeechWizard allows companies to implement speech recognition into their call automation systems faster than ever.
Some routine telephone requests are too complicated to enter via a touch-tone pad. Offering a viable alternative for information entry, speech recognition is rapidly gaining ground in interactive communications solutions.
For example, airline reservations require dates, locations and departure times. With speech recognition, the system can prompt users to input this detailed information by speaking in their natural voice.
SpeechWizard is claimed to be breakthrough technology that will fuel the rapid deployment of advanced speech recognition applications. Until now, writing call flows for speech applications has required a great deal of specialised programming.
For example, to design a speech-enabled retail banking solution in the past, system programmers would have to define every branch of a complicated call flow.
With SpeechWizard, the programmer specifies only the vocabulary or typical phrases such as savings and loan balances and the wizard automatically generates the call flow structure.
With easy navigation and a graphical user interface, the tool enables those who understand the business process to create speech recognition call flow scripts structured around typical phrases and anticipated customer responses, such as check my savings account balance.
