Nuance has unveiled Nuance recogniser v9, a speech recognition engine that increases the performance and quality of speech-based customer care and voice search solutions.
The engine delivers improved recognition accuracy, enabling a more natural, flexible user interface that gives users increasingly unique and personalised experiences in an automated environment. With improved acoustic models and the industry's most advanced natural language support, Nuance recogniser v9 excels in handling a broad range of caller demographics in challenging applications with extremely large vocabularies, such as telephony customer self-service, directory services and mobile search.
By combining elements of earlier speech recognition engines with new technologies, the product delivers improved accuracy.
Fewer recognition errors lead to higher call completion rates and greater caller satisfaction. In addition, superior speech detection techniques help to ensure speech applications perform well for mobile callers in noisy environments.
