The Noble Enterprise Hosted contact centre technology solution combines the advantages of a cloud-based communication-as-a-service (CaaS) infrastructure with the company’s premise-based platform. The fully hosted offering provides opportunities in hybrid premise/hosted solutions.
The solution provides an alternative to the premise-based solution with advantages in scalability and business continuity. It is said that, unlike competing CaaS solutions, it provides the options of a quick, cost-effective path to a premise-based platform or the creation of a unified hosted/premise hybrid that looks and feels identical on agent and management screens.
A white paper, Development of the Hosted Contact Center Market, is available from the company.