AVAYA IS CHANGING THE WAY PEOPLE WORK
Through innovative software, solutions and services, Avaya enables businesses across a wide range of industries to work more efficiently. And that's just the beginning of the story...
I'm Daniel, head of IT for a customer contact centre.
With Avaya, my communications software identifies customers by their phone number and connects them to the right rep the first time. That's because the software gathers data about my customers' likes, dislikes, purchase patterns and more, and then routes their call accordingly. And my competition? They wish they had this kind of service.
ESSENTIAL MANAGERS GUIDE
Extraordinary Customer Service
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PODCAST
Web 2.0 and Customer Service
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KEY TOPIC
Call Centre vs. Contact Centre
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I’m Mike, VP of Sales.
I’m always on the go, but that doesn’t stop me from helping customers. They can dial just one number and my Avaya Unified Communications software automatically tracks me down by ringing my mobile phone, desk phone or PDA. So whenever customers need me, they know they can find me.
VIDEO SNAPSHOT
Enterprise Mobility User
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CASE STUDY
Pan Pacific Hotel
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DUMMIES GUIDE
UC for Dummies
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I'm Susan, a Business Consultant.
My Avaya Unified Communications software shows me which colleagues are available to help me answer a customer’s question. And I can see if they want to be contacted by phone, email or IM. So I get the information I need, and my customers get the quick response they love.
DEMO
Avaya one-X Portal
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KEY TOPIC
Session Initiation Protocol
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DUMMIES GUIDE
UC for Dummies
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