How can unified communications benefit mobile workers?
Mobile employees need to be productive while on the go. They need to communicate with customers, partners, and colleagues quickly, reliably, and cost-effectively. Unified Communications can help mobile workers stay in touch.
Avaya Unified Communications solutions give mobile workers the ability to:
Use one number. Calls can be easily routed to an optimal device or location.
Work efficiently. Functions such as corporate directory, enterprise visual voicemail, and PBX features are available from mobile devices.
Work while in transit. Workers on the go can access Microsoft Exchange applications hands-free, listen and respond to email, call contacts, and even schedule appointments.
Screen calls, receive alerts. Mobile employees can intelligently screen calls and be alerted to high-priority calls any time, anywhere.
Quickly know the best way to reach co-workers and staff, whether by office phone, cell phone, IM, or video message.
Reduce costs. Mobile phones can be integrated into the corporate communications infrastructure.
How can unified communications benefit mobile workers?
Avaya offers a full range of unified communications services, applications, and third-party solutions. We deliver the communications capabilities needed to keep mobile employees productive at all times while maintaining maximum operational efficiency. An enterprise can quickly and easily deploy our powerful and cost-effective mobile solutions.
Services
Ensure easy deployment and maintenance of a unified communications solution. Avaya delivers an enterprise-wide assessment to determine the best solution for specific business needs. Once the solution is determined, Avaya offers Installation and Configuration, Diagnostics and Monitoring, and 24/7 support.
Avaya Applications
Avaya one-X™ Mobile gives mobile devices access to advanced communications features. Capabilities include conferencing, transfer, call park, visual voicemail, corporate directory access, and user controlled call routing. Integration support includes iPhone, Symbian, Windows Mobile, RIM, Palm, Java, and WAP.
Extension to Cellular delivers one-number access. Calls to an employee's business number ring simultaneously at the office and on up to four other phones.
Avaya one-X™ Portal is a cost-effective, web-based software application that provides mobile employees with telephony control, conferencing, messaging, and access to the corporate directory and personal contact information.
Unified Communication Center lets users give speech commands to access calling and conferencing features, contact directories/databases, and voice, fax and email messages.
Modular Messaging is an IP- and standards-based voice and fax messaging platform with advanced capabilities such as Find Me/Follow Me and Tell Me, which enable mobile employees to screen calls and be alerted to high-priority calls any time, anywhere.
Enterprise Mobility User is a feature of Avaya Communication Manager that allows mobile employees to extend the capabilities of their office phones to remote desktop phones.
Avaya one-X Communicator aggregates presence from Avaya communications and other sources via the Avaya Intelligent Presence Server. Presence helps remote and mobile workers know the best communication avenue for quickly connecting to co-workers.
Third Party Solutions
Many types of solutions are available from Avaya partners:
Access points for connectivity via Wi-Fi and Wi-Fi/Cellular solutions
Cellular gateways that enable all enterprise-based cellular calls to be considered in network, to significantly reduce cellular phone bills
Integration of mobile email devices
Interactive voice and web applications development
Development of unified communications and business continuity solutions
Solutions using speech technologies
As part of the Avaya DevConnect program, all products are tested for compliance with Avaya solutions.
