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Voice

Feature (1)

The future of mobile speech recognition
A new technology that converts voicemails to text is set to change the way we live and work.

Product (4)

iiNet Business Voice hosted telephone service
iiNet has announced Business Voice, a hosted telephone service for small to medium-sized Australian businesses.
Sennheiser CC 550 IP headset
The Sennheiser CC 550 IP headset is claimed to provide precision sound for optimal clarity. The headset improves the overall call quality when connected to a wideband supported communication line.
Mediatrix 4400 VoIP Gateways interoperable with Cisco UC320 Series
IPL Communications has announced that Mediatrix 4400 VoIP Gateways have been certified as interoperable with Cisco Unified Communications 320 (UC320) Series for small business.
Aculab cloud telephony development update
Aculab has released an updated version of its cloud-based telephony development platform. The robust, scalable platform’s enhancements include an improved user interface, conferencing and call transfer.

News (2)

New rules to require enhanced location information for Triple Zero mobile calls
Comment is being sought about new rules to require enhanced location information from Triple Zero mobile calls.
Speech recognition misunderstood in call centres
Many contact centre managers misunderstand customer response to speech recognition applications, says a recent callcentres.net study.

Case Study (2)

Insurance company revamps contact centre
Budget Direct, a member of the global Budget Insurance Group of Companies, is a car insurance firm situated in Queensland. The company invests heavily in technology to ensure it is able to meet the demand for its services
Hotels serviced by voice and data
Integ Communications has completed a rollout of an end-to-end converged voice and data network at the Crowne Plaza Hunter Valley

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Voice

Feature (1)

Product (4)

News (2)

Case Study (2)

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