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SaaS-based clientless remote support: a new advantage for managed service providers
As IT environments are increasingly adopting advanced technologies to streamline delivery and achieve operational efficiencies, they turn to managed service providers to help support complex IT landscapes. MSPs face a dynamic, competitive market that requires top-quality service delivery, cost efficiencies and highly differentiated services.

How to make insourcing work for your company
Many companies are taking previously outsourced services back in-house. Prepare yourself for insourcing with this guide.
Will the IT department survive the cloud?
Pundits are forecasting the end of the IT department at the hands of cloud computing. Find out what you need to plan for when the cloud matures.
The state of managed services in Australia
Analysts say that in coming years, telcos will begin to offer managed services designed specifically for SMBs.
Services for SMBs will be transformed
The poor cousins of the big end of town have struggled to find adequate ICT products and services but this is all about to change reports analyst company IDC.
IT outsourcing and offshoring - the analyst forecast for 2008
The IT outsourcing market has seen a steady rise over the past few years, especially in the wake of the Australian and New Zealand ICT skills crises
Communications-as-a-Service is set to fly
Gartner's latest forecast on the communications-as-a-service (CaaS) market predicts that the adoption of CaaS by multinationals will grow significantly between 2010 and 2011
Outsourcing: what does the future hold?
Our outsourcing discussion continues in April as we investigate what the future holds for this business practice
Outsourcing: working smarter or harder?
Almost a decade after the first furious foray into outsourcing, what has been learnt? This two-part feature investigates the past, present and future trends in outsourcing

Attachmate Luminet fraud management solution
Luminet is a fraud management solution that reveals user activity within enterprise applications and transforms the data into actionable intelligence, allowing organisations to protect the privacy of mission-critical data, reduce internal fraud and enable regulatory compliance.
Network testing
The MicroMapper Pro VDV cable tester is suitable for testing, monitoring and analysis of enterprise and telecommunications networks.
Storage provisioning
The Dynamic Provisioning software from Hitachi allows storage administrators to allocate virtual disk storage based on their anticipated future requirements, without dedicating physical disk storage upfront.
IT cost accounting
Extensive IT Cost Accounting features have been built into the nMetrics Application Monitor Series. Custom-made billing reports allow network usage to be translated into dollar-value equivalence. Counters can be set up accordingly to track usage of a whole site, particular subnets, business applications or individual hosts - over specified periods.
SRC solutions
Juniper Networks has introduced a portfolio of session and resource control (SRC) solutions that provide comprehensive subscriber management and policy control capabilities, enabling service providers to ensure a high-quality user experience for multiplay and mobile services in next-generation networks.
Security managed service
MessageLabs managed service claims to stop 100% of viruses and up to 99.61% of spam before it enters an organisation.
Optical testing
The AQ2200 test system is designed for measuring and evaluating a number of optical devices and optical transmitters.
Business service monitoring
The Business Service Management (BSM) solution combines application, infrastructure and network management software to help customers manage the overall health of their business services. It does this across networks, servers and applications, while linking infrastructure performance to end-user monitoring and process automation.
NetApp SnapManager data management
NetApp SnapManager is a comprehensive data management solution that streamlines storage management while simplifying configuration, backup and restore operations for these databases.
Enterprise search
Search Server 2008 Express is a free product that helps businesses connect to a range of information through a secure search. Also available are several connecters that index content from databases.

Internode eyes ‘crunch time’ after one-year IPv6 trial
As national broadband company Internode this week passes the 12-month milestone for its public trial of Internet Protocol version 6 (IPv6), the company expects 2011 will be “crunch time” for the internet.
Good deal, bad deal — Fujitsu's acquisition of Kaz from Telstra
Ovum’s Principal Analyst for ICT Services and Sourcing, Asia Pacific, Jens Butler, questions whether this a winning deal for Fujitsu.
Telstra to take a hit with sale of Kaz to Fujitsu
In 2004, Telstra bought KAZ for $333 million and now it is off-loading it to Fujitsu at a greatly reduced price.
Online business set to boom during the bust
A recent survey found there is no better time to launch into online business with online business owners saying they are more confident, more profitable and are more likely to be planning business growth.
IT outages do little for confidence in health systems
A new Australian survey conducted by Compuware shows that healthcare IT outages compromise patient safety and disrupt clinicians.
Satyam vows to continue business as usual
Satyam, the Indian outsourcing vendor, is doing everything in its power to reassure its customer base that it is business as usual, despite its woes.
New search engine enters fray
A new search engine has entered into the already crowded web search market, claiming to have several time-saving features to differentiate it from existing engines.
Tiger Riding and the Indian SPs — Australian Impact? Ovum comments on Satyam
Jens Butler, Principal Analyst at Ovum, comments on the possible impact of the Satyam fraud for the Australian customers that include Telstra, NAB, Qantas, Optus and AAPT.
Satyam casts a pall cross the Indian IT industry
Well it had to happen with the financial industry imploding due to questionable practices — the IT industry has taken its first hit with Indian outsourcing company, Satyam fiddling with its balance sheet to the tune of US$1.6 billion.
Top vendor challenges of 2009
2009 will present IT service providers with a slew of new challenges including cloud computing, economic flux and 'high-pressure IT'.
Australian government indicates ICT spending slump
The Australian federal government may be planning to reduce ICT purchases in the 2008–09 financial year, according to consultancy firm Intermedium.
CSC extends $110 million government contract
IT services company CSC has extended its contract with the Australian Department of Immigration and Citizenship (DIAC) by two years, pushing the value of the contract to an estimated $110 million.
Managed voice and data to boom in 2008
The uptake of services that manage converged communications will skyrocket in 2008, analysts say.
Outsourcers demand metric reporting
Businesses looking to outsource are demanding the ability to report on key metrics via customer portals, says business intelligence vendor Yellowfin.
High consumer churn highlights IT's role in customer loyalty
High rates of consumer churn are costing Australian business around $1.5 billion a year, a new study has found.
Military maths coordinates campers
Researchers from the CSIRO are putting military mathematics to novel use: optimising the holiday trips of thousands of Australian tourists.
Ebix acquires Telstra eBusiness
E-commerce developer Ebix has completed its acquisition of Telstra eBusiness Services. The acquisition adds a premier insurance exchange to Ebix, which services insurance brokers in Australia.
Australian mid-market businesses embracing outsourcing
Australian mid-market businesses are embracing outsourcing and opening up their wallets, spending on average $300,000 per year on IT and telecommunications (IT&T) to enhance their operational capabilities and improve their go to market strategies.
Australian traffic information service launched
Australia's first digital traffic information service, SUNA, was launched earlier this week. The system broadcasts information on traffic congestion and road conditions directly to GPS navigation systems in real time.
IT’s contribution to business unknown
A survey has found that two in three companies do not measure business-relevant service level agreements, leaving management unaware of ITâ€™s true contribution to business.
Global networking contract awarded
AT&T has been awarded a five-year global networking contract with General Motors (GM).
Sun and Intel announce strategic alliance
Sun Microsystems and Intel Corporation have announced a broad strategic alliance centred on Intel's endorsement of the Solaris operating system (OS) and Sun's commitment to deliver a comprehensive family of enterprise and telecommunications servers and workstations based on Intel Xeon processors.
Yellow.com.au receives upgrade
Yellow has updated its online search engine, allowing for variations in spelling as well as meaning in user-entered search criteria.
Geographic isolation a bonus for secure services
Australia's geographical isolation represents a lucrative opportunity to offer secure online services to nations with poor reputations for security, according to eCommerce expert, John Debrincat.
Tandberg's multipoint telepresence presents
With its heritage of videoconferencing, Tandberg has joined the telepresence club of Cisco and Hewlett-Packard (HP) with the launch of its Experia Adaptive telepresence system.
Fire and security group launches Australian operation
An Indian fire protection and security group has expanded its operations into the Asia-Pacific region by launching its business in Melbourne.
Australian IT services market study released
An IDC study has forecast the Australian services market to grow 4.4% (Compound Annual Growth Rate) to reach AU$15 billion by 2011.
iiNet to deploy hosted business software
Australian ISP iiNet has embraced alternate application delivery methods through a new partnership with AppCentral. The agreement will allow iiNet to distribute AppCentral’s suite of hosted business products.

Swifter cloud deployment with business automation
Web hosting service provider Usonyx has adopted a business automation system, allowing it to increase productivity by 20% and reduce customer support calls by 20%.
Automated deployment of master PCs saves time
Located in the Geelong region of Victoria, Christian College is a K-12 school focused on quality education. It has a current enrolment of around 1800 students and 240 administration and teaching staff across five campus locations.
Global shared service model reduces costs
Project delivery and engineering consultancy firm, Sinclair Knight Merz (SKM) is best known as engineers for signature projects such as the stadiums used for the past two Olympic Games, along with major mining projects across Australia

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