Web 2.0

Article (5)
  • CRM in the age of social media
    The company call centre was once the primary (and a private) port of call for irate or frustrated customers. Now, many are turning to social media, airing their complaints on Twitter or Facebook for the world to see. Robert Allman, of Dimension Data Australia, looks at how to build a competent CRM architecture in this age of social media, and public complaint.
  • Creating a social media strategy
    Learn how to use social media tools like Facebook, Twitter and LinkedIn as a medium for customer service and support. Andrew Collins takes a look at how your social media customer support channel should operate, how to encourage community growth and which department inside your organisation should take responsibility for social media.
  • No presence on Facebook means no credit
    A company without a Facebook profile is just asking for the world to guess at its social worth, one media guru has claimed.
  • Apathetic attitudes to security when using social networking sites
    New research by Check Point and the Ponemon Institute has revealed nearly half of Australian employees rarely or never consider security issues when engaging in social networking sites, downloading internet applications, opening links or video streaming. This apathetic attitude can put organisations at severe risk, particularly as Web 2.0 presents increasingly sophisticated threats. It’s time employees took responsibility for their actions in the workplace.
  • A fundamental shift in security
    For a number of years, the security industry built effective defences from security threats using technologies including firewalls, anti-virus software and intrusion prevention systems. However, today, the majority of security threats have moved to the web instead of through email, and attackers’ techniques have matured. This shift, coupled with the proliferation of collaborative Web 2.0 sites, has changed the threat landscape and the way businesses need to think about security. Websense’s Adam Bradley walks us through the changing landscape.
Feature (2)
  • Do you need Web 2.0?
    Ovum's IT Research Director in Australia/NZ, Dr Steve Hodgkinson, discusses Ovum research that will help you understand the opportunities of Web 2.0 platforms and decide if they are a good fit with the social character of your organisation
  • Hacking accelerates on Web 2.0 sites
    In the past, typically only web page authors created and posted content. Today, blogs and other dynamic websites enable anyone to create and post content
Product (1)
  • Numara Cloud IT operations management solution
    Numara Cloud is a cloud-based IT operations management (ITOM) solution. The set of IT service life cycle, endpoint life cycle and mobile device management solutions supports physical, virtual and mobile devices.
News (15)
Case Study (1)
  • Salmat deploys Web 2.0 security protection
    Salmat, a communications specialist company that engages consumers through one-to-one communications, has deployed the Websense Web Security Gateway to provide it with real-time security protection from dynamic Web 2.0 threats.
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